Privacy Policy

By submitting your personal information through our website and platforms— including through contact forms, claim enquiry forms, or by uploading supporting documents, or social media— you are giving your consent for Claim For Damp to collect, store, and process your data in accordance with this Privacy Policy and applicable UK data protection laws.

We may collect and process information such as your name, contact details (email address, phone number, address), and details relating to your housing disrepair issues, including photographs, videos, or other documentation. In some cases, this information may include sensitive personal data, such as health-related details (e.g. impact of damp or mould on your health), which we will treat with the highest level of care and confidentiality.

Your data is processed for the purpose of assessing your enquiry, determining your eligibility for a claim, and contacting you to provide further information. With your permission, we may also share your information with our partner legal firm, who may contact you to progress your claim. These partners are subject to strict data protection obligations and are not permitted to use your information for any unrelated purposes.

By submitting information on our website, you are confirming that: You understand how your information will be used and shared; You consent to us processing your data for the purposes outlined; You have the authority to provide this information (particularly if you are submitting information on behalf of another person, such as a household member)

You have the right to withdraw your consent at any time. To do so, please contact us. Once we receive your request, we will stop processing your data unless there is another lawful reason for doing so (such as fulfilling a legal obligation or exercising a legal right).

We will not sell your data, use it for marketing without your permission, or share it with any third parties other than those necessary to process your enquiry.

If you do not consent to the use of your data as described, please do not submit any forms or upload any documents through our website.